"Hey - it's X here, and can talk to Y?"
"Yep - sure - no worries, just hold."
"Just let me try again for you -"
"Hi. Is - is that Y?"
"Y's probably on lunch at the moment, who did you want to talk to?
"Oh, I just wanted to get a message to Z about Monday night, I thought maybe Y could give Z a message."
"I don't think Y will we working then..."
"Do you know who might be working at about.. say.. #pm on Monday?"
"Ah, okay - yeah that's my problem, I don't know who can tell Z about Monday..."
"Do you want me to put you through to The Office? They could write a message in The Book for you."
"Yeah - that's a good idea actually."
"Hey - it's just X here, and I was just wondering if I could get you to write a message in The Book for me for Y, about Monday night?"
"Do you have The Book in front of you - there?"
"No, I'm going to write a message and stick it in."
"Oh okay: X will not be able to the job on Monday night because -"
"Y isn't in charge of that - you want A."
"Oh - right."
"Do you want me to put you through to A?"
"Yes - yes, thank you."
"Hello; Department D..."
"Uh, hi, would I be able to talk to A please?"
"Uh, yes... just let me put you on hold..."
"Hello, this is A speaking..."